Q. My dumbwaiter is consistently breaking down mainly due to its age but it can also be overloaded at busy times. The lift was fitted over 10 years ago so it may need to be replaced but I am working within a budget so it all depends on how much this will all cost. Can we replace the lift and enable it to take more weight but still use some of the existing fittings to keep costs down?
A. Innovate Lifting Systems are leaders in the refurbishment / replacement of old dumbwaiters; often in busy restaurants or kitchens. With old dumbwaiters or service lifts often many of the parts are hard to replace so it is difficult for us at Innovate to comment without seeing the lift. Innovate Lifting Systems’ national coverage of engineers are spread accross the country so arranging a free survey would be of no problem.
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Innovate Lifting Systems Ltd
The Southborough Centre
Warehouse No.1
Draper Street
Southborough
Tunbridge Wells
Kent TN4 0PG
T: 01892 557530
F: 01892 557531
E: info@innovatelifts.com
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Q. Is it normal for service lift companies to offer a free lift survey or inspection before quoting you a price?
A. Yes, Innovate Lifting Systems offer a free no obligation survey/ site visit with all our products. Please contact us at Innovate Lifting Systems.
Kind regards.
Steve Marriner
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Innovate Lifting Systems Ltd
The Southborough Centre
Warehouse No.1
Draper Street
Southborough
Tunbridge Wells
Kent TN4 0PG
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Q. If we have been broken out of a lift in an apartment block by a normal person (as opposed to the lift company) or fire service who is liable for paying for the fixing of the doors – is it the person who broke us out, the lift company or the management company? There is an alarm in the lift (which isn’t connected to anywhere, it just makes a noise) and a phone number for the lift management company, but no instructions of what to do in case of getting stuck inside.
A. The different lift types does have a number of safety features and breakdown down and release instriuctions. We at Innovate Lifting Systems give all our clients a full lift instructions including or saftey aspects. Innovate Lifting Systems are happy to assess the damage. Innovate Lifting Systems will provide you with a quotation to repair the damaged lift. Please contact us: InnovateLifting Systems- 08974444037
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Innovate Lifting Systems Ltd
The Southborough Centre
Warehouse No.1
Draper Street
Southborough
Tunbridge Wells
Kent TN4 0PG
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Q. I have been asked the question from a church which has a lift for DDA purposes serving two floors. It has a lockable fire door at each floor which has to be opened by key to allow access to the lift car. This ‘external’ door is self closing and locking, so that if the lift fails there is no way of getting out of the lift car. Is this normal or meets current leglisation? Thanks.
A. Many Platform lifts have safety devices. All the lift Innovate Lifting Systems supply have a device so the passenger can be removed for the lift. The could be in the form of a key or a button. Also Innovate Lifting Systems offer an autodialler ( Telephone) within the platform lift so if any got stuck in the platform lift the alarm could be raised and the person removed from the platform lift quickly and safely.
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Innovate Lifting Systems Ltd
The Southborough Centre
Warehouse No.1
Draper Street
Southborough
Tunbridge Wells
Kent TN4 0PG
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Q. I have a query about stair lifts operation in a power cut. We suffered several power cuts over the christmas period because of the weather. How would a powercut affect a stairlift operation? Thanks for your time.
A. Different stairlifts operate a different back up system during a power cut. All the platform Lifts and stairlift at Innovate Lifting Systems have a means either to still operate or release people from the stairlift or platform lift.
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Innovate Lifting Systems Ltd
The Southborough Centre
Warehouse No.1
Draper Street
Southborough
Tunbridge Wells
Kent TN4 0PG
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Q. I have a passenger lift in a residential building which does not have an emergency phone (only an emergency bell that rings in the block but there is no concierge/porter. Is there any H&S legislation to persuade the residents to get one?
A. Yes there is legislation regarding an alarm system in the lift. I suggest you contact your landlord and he will investigate the problem for you. Innovate Lifting Systems are happy to assist with any further information you require.
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Innovate Lifting Systems Ltd
The Southborough Centre
Warehouse No.1
Draper Street
Southborough
Tunbridge Wells
Kent TN4 0PG
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Q. Hi I want to know if you do repairs to stairlifts. We have one fitted at our mothers house 5 years ago and the company that did it are no longer around. How often should you have a stair lift serviced as we have not done it done since it was installed. The lift does not seem to be workling at all so dont know if motor has burnt out or what has happened but need it looking at asap.
A. At Innovate Lifting Systems we maintain, service, repair, all types of lifts, stairlifts, platform lifts and passenager lift not only those from the Innovate product range, but also other lift manufacturers’ equipment. Our service engineers are available 24 hours a day, 365 days a year so, whether or not you have a service agreement with us, we can ensure that we can keep you up and running.
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Innovate Lifting Systems Ltd
The Southborough Centre
Warehouse No.1
Draper Street
Southborough
Tunbridge Wells
Kent TN4 0PG
T: 01892 557530
F: 01892 557531
E: info@innovatelifts.com
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Q. Hello!
There are four lifts in my block of flats (16 floors) which are maintained by Otis. Otis have recently been very very bad at keeping our lifts running, and helping people who get stuck in the lifts get out within a reasonable time. I have asked Otis why they think they should expect their maintenance contract to be renewed if they don’t keep up a good level of service. They told me the ‘controller box’ is the intellectual property of Otis, and if i was to get a new maintenance we would need to get a new one (at the cost of £2000). They have also quoted us an extortionate price to get the glass paneling in the lifts replaced (it’s severely cracked in one of the lifts), and i was wondering if you knew if it was possible to get replacement panels sourced from somewhere other than Otis themselves?
All the best!
John
A. Dear John
Many thanks for your e-mail. Firstly i am not sure about the “controller box” It seems to me they are holding you to ransom? It may be advisable to talk to someone legally about your service contract? As for the glass we can certainly help with this. Please do not hesitate to call me if you require any addtional information
Regards
Steve Marriner
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Innovate Lifting Systems Ltd
The Southborough Centre
Warehouse No.1
Draper Street
Southborough
Tunbridge Wells
Kent TN4 0PG
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