Q. What sort of service plan, warranty or guarantee do you offer that will ensure that I am getting the proper value for my money?

A. The warranty varies depending on the manufacturer. Most stair lifts will now come with a two year warranty, although it may be necessary to have a service after the first year to validate the second year’s warranty. A service should cost around £60. If there is a problem during the warranty we will come out and fix the lift free of charge.   You can also purchase extended warranties the price will depend on whether it is a straight or curved lift.  

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. Our staircase is only 1.5 metres wide. Will this be enough room to install a stair lift?

A. It depends on the leg lengh of the person using the lift, but i do not think you will have any problems.

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. A concern of mine is the wiring of the power going to the stair lift. Not just aesthetically, but also in regards to safety. Does it change the appearance of the stairs much?

A. This depends on the stairlift, if it is main or battery powered. The only wiring to worry about is the main power supply going to the transformer if it is powered by batteries after this point it becomes DC Voltage and is harmless.There is no wiring visable on the stairs as it runs through the rail so can not be seen. The wiring running up to the rail is normally run under the carpet or against the wall so again is barely visable. 

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. Can I insure my stair lift with you for things like damage or accidents. Is this something you can offer or would I need to look privately?

A. We do offer Extended Warranty and Insurance through a company called First Senior Insurance who are underwritten by Norwich Union. Insurance cover includes Accidental Damage, Fire Damage, Flood Damage, Loss or Damage caused by Theft or Attempted Theft and Storm Damage.

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. I weight just over 22 stone. Do stairlifts have a maximum weight they will carry?

A. Yes stairlifts do have a maximum weight limit, normally about 18 stone. There are lifts however which can take up tp 30 stone.

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. Is an outdoor stair lift more expensive to fit than an indoor model?

A. Out door lifts do tend to be more expensive. For a straight lift you will pay about £400 more.

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. Are stair lifts child proof, can they be locked to stop kids playing on them?

A. All stairlifts have a sensor system on the footplate which stops the lift if an obstacle is in the way. Some manufactures also of a key system so the lift can only be used when the key is in place.

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. If possble could you give the cost of one of your basic stair lift models please? Thank you

A. For a Basic Straight stairlift the cost would be about £1400.

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. I have a door at the bottom of my stairwell. Would this present an issue when it came time to install my stair lift?

A. This depends where the door is, and it is hard to say with out seeing it. Normaly you could use a hinge track to overcome this problem.

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. Are the stairlifts easy to clean in the event a mess is made? What about if one of my pets makes a mess on the chair?

A. A stairlift is bolted into the stairs normally in 3-4 places, so the rail can not be moved, however you should be able to wipe under it. As for the seat that depends on the fabric if it is vinyl it will wipe down easily.

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JNT: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk