Q. What sort of service plan, warranty or guarantee do you offer that will ensure that I am getting the proper value for my money?

A. The warranty varies depending on the manufacturer. Most stair lifts will now come with a two year warranty, although it may be necessary to have a service after the first year to validate the second year’s warranty. A service should cost around £60. If there is a problem during the warranty we will come out and fix the lift free of charge.   You can also purchase extended warranties the price will depend on whether it is a straight or curved lift.  

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. Our premises are in the Cumbria area and we are prone to flooding every so often. Can we install a automatic pump into the service lift shaft in case it happens again?

A. If we were to install one of our lifts, there would be a space below the bottom entrance to install a pump as described.We can also offer a pit access door as part of the manufacture process to allow for easy access to this area.Many thanks

L.A. Husbands Ltd Shelah Road, Halesowen, West Midlands B63 3PP Tel: 0121 550 1560 Fax: 0121 585 5285 Email: enquiries@husbands.co.uk

Q. What form of support do you offer with your access platform lifts if we encounter a fault? Could you give me details of extended service agreements etc?

A. Innovate Lifting Systems can offer a 24hr responce service when a suitable service package is specified.Service Packages are available for:Platform lifts, Service Lifts, Dumbwaiters, Incline Platform Lifts, Goods Lifts

Innovate Lifting Systems Ltd The Southborough Centre Warehouse No.1 Draper Street Southborough Tunbridge Wells Kent TN4 0PG T: 01892 557530 F: 01892 557531 E: info@innovatelifts.com

Q. Do you service vehicle tail-lifts?

A. Whilst not part of our direct portfolio, our sister company can provide this service for individual or fleet vehicles.

Innovate Lifting Systems Ltd The Southborough Centre Warehouse No.1 Draper Street Southborough Tunbridge Wells Kent TN4 0PG   T: 01892 557530 F: 01892 557531 E: info@innovatelifts.com

Q. I have a mate who works at a local garage and they have their vehicle lifts checked every month. Am I right in thinking the amount of checks depends on the amount of use. Are these checks part of the deal when you buy.

A. Hi  The health and safety say that your lift need to be serviced twice a year ( once every six months) also lift should also be inspected at-least  once a year depending one your insurance company polices. These are not part of a deal when buying lifts.

Regards Carl  

Garage Equipment Group 10 Bassendale Road BROMBOROUGH WIRRAL CH62 3QL Tel:0151 346 2920

Q. How long is the warranty for a new service lift system, what does it include? Do you have a standard warrenty period for all your lifts to does it depend on the model/type. Can I purchase extra service cover??

A. All of our service lifts have a one year parts/labour warranty as standard however, should you accept a 12 month service contract then the warranty will be extended to two years. Please contact us to discuss this in further detail.

Kind Regards

Adam McKinney

L.A. Husbands Ltd Shelah Road, Halesowen, West Midlands B63 3PP Tel: 0121 550 1560 Fax: 0121 585 5285 Email: enquiries@husbands.co.uk

Q. One of the most important attributes of a product to me is a proper warranty. How long and what sort of warranty do you have for your stairlifts? Does it cover repair, replacement or both? Thank you in advance.

A. Must manufactors will now offer a 2 year warranty. The warranty will cover all parts. Some companies differ but within the warranty we include all labour and parts. For the second year of warranty to be valid, you would normally need to have a service after the first year. We charge £46.00 for a service, this varies for company to company

Pearce Brothers Mobility Services Head Office: 2 Stover Road, Yate, Bristol. BS37 5JN T: 0800 5420210 F: 01454 314501 E: jim@pearcebrosmobility.co.uk

Q. I have a passenger lift in a residential building which does not have an emergency phone (only an emergency bell that rings in the block but there is no concierge/porter. Is there any H&S legislation to persuade the residents to get one?

A. Yes there is legislation regarding an alarm system in the lift. I suggest you contact your landlord and he will investigate the problem for you. Innovate Lifting Systems are happy to assist with any further information you require.

Innovate Lifting Systems Ltd The Southborough Centre Warehouse No.1 Draper Street Southborough Tunbridge Wells Kent TN4 0PG     T: 01892 557530 F: 01892 557531 E: info@innovatelifts.com

Q. Hi I want to know if you do repairs to stairlifts. We have one fitted at our mothers house 5 years ago and the company that did it are no longer around. How often should you have a stair lift serviced as we have not done it done since it was installed. The lift does not seem to be workling at all so dont know if motor has burnt out or what has happened but need it looking at asap.

A. At Innovate Lifting Systems we maintain, service, repair, all types of lifts, stairlifts, platform lifts and passenager lift not only those from the Innovate  product range, but also other lift manufacturers’ equipment. Our service  engineers are available 24 hours a day, 365 days a year so, whether or not you have a service agreement with us, we can ensure that we can keep you up and running.

Innovate Lifting Systems Ltd The Southborough Centre Warehouse No.1 Draper Street Southborough Tunbridge Wells Kent TN4 0PG   T: 01892 557530 F: 01892 557531 E: info@innovatelifts.com

Q. Hello!

There are four lifts in my block of flats (16 floors) which are maintained by Otis. Otis have recently been very very bad at keeping our lifts running, and helping people who get stuck in the lifts get out within a reasonable time. I have asked Otis why they think they should expect their maintenance contract to be renewed if they don’t keep up a good level of service. They told me the ‘controller box’ is the intellectual property of Otis, and if i was to get a new maintenance we would need to get a new one (at the cost of £2000). They have also quoted us an extortionate price to get the glass paneling in the lifts replaced (it’s severely cracked in one of the lifts), and i was wondering if you knew if it was possible to get replacement panels sourced from somewhere other than Otis themselves?

All the best!

John

A. Dear John

Many thanks for your e-mail. Firstly i am not sure about the “controller box” It seems to me they are holding you to ransom? It may be advisable to talk to someone legally about your service contract? As for the glass we can certainly help with this. Please do not hesitate to call me if you require any addtional information

Regards

Steve Marriner

Innovate Lifting Systems Ltd The Southborough Centre Warehouse No.1 Draper Street Southborough Tunbridge Wells Kent TN4 0PG     T: 01892 557530 F: 01892 557531 E: info@innovatelifts.com