Hyundai Heavy Industries Europe, sometimes referred to as HHIE, has been firmly established as a major supplier of construction equipment and industrial trucks to Europe since the early 1990s. In recent years, the sales of this company have continued increase at a very fast rate. During the period of time between 2003 and 2005, this manufacturer increased the volume of product traded in Europe by about 25 percent each year. However, in 2006 HHIE greatly surpassed these previous gains by increasing their trading volume by over 40 percent. During this record-breaking year, the Korean manufacturer sold more than 2,700 pieces of construction equipment and over 1,500 forklifts, for a total of more than 4,200 machines sold during the year.

As well as expanding their sales, Hyundai has also worked to improve the reliability of their dealer network. The manufacturer has realized that this factor greatly affects the reputation of the company, and has worked to provide the best customer support possible for its customers. This can range from advice and sales to parts delivery and financial services. Customers utilizing customer support from this company can expect to receive first-class support direct from Hyundai’s customer support centre located in Geel, Belgium. The company also has the capability of delivering most repair parts in twenty-four hours or less, due to the fact that more than 95 percent of the company’s spare parts are stored in centrally-located Belgium. For those parts that are stored in the manufacturer’s home country of Korea, delivery time is usually no longer than three days.

Hyundai Heavy Industries Europe is constantly working towards developing new, more efficient machines. In 2006, HHIE progressed into the world of large machines with the development of its R500LC-7A crawler excavator, which is designed to be used during extraction operations. This machine was presented for the first time at Intermat 2006. The company is currently presenting a zero tail swing mini-excavator, which is the first of its kind. New forklift models with greater lifting capacities than previous machines are in development, as well as battery-operated tow trucks. These new models will greatly increase productivity and provide customers with much-needed support.